This position will be based in San Francisco, CA and will require you to come into the office.
Lead IT Support Engineer (San Francisco)
Pantheon is the WebOps platform for websites that deliver extraordinary results. We believe in putting the magic of the internet in everyone’s hands. That’s why we’re so passionate about helping developers, IT and marketing develop, test, and release website changes faster and more reliably so they can build and maintain websites that create value for their organizations. Our cloud native software makes it easy to securely manage a single website or thousands of websites across multiple teams in one platform.
Pantheon’s core values are Trust, Teamwork, Passion, and Customers First. At Pantheon, we work hard and play harder, valuing individuality, humor, and balance. We're enthusiastic participants in several open-source communities and have real relationships with many of our most active customers. If all of this sounds interesting to you, read on!
Pantheon is currently looking for an individual to join the company as Lead IT Support Engineer full-time at our San Francisco, CA office location. You will report to the Senior IT Manager and will guide and mentor a team of IT Support Engineers. Partnering with your fellow IT Support Engineer Lead, you will help create lasting solutions to technical issues while driving a quality end user experience, and high customer satisfaction. You will take proactive measures to reduce support inquiries across a growing organization and face new but exciting challenges as the enterprise grows.
The primary responsibility is to work alongside our existing IT Support Engineer Lead supporting the Pantheon IT help desk, and fellow IT Support Engineers assisting your Pantheon colleagues globally.
Cool Things You'll Do
What You Bring To The Table
Bonus Points For
What We Offer
We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.
Pantheon is an equal opportunity/affirmative action employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact firstname.lastname@example.org. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment.
The US base salary range for this position is $83,691 - $120,000 per year. Our salary ranges are determined by role, level, and location. At Pantheon, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
After an offer is made and accepted, E-verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security.
Visa Sponsorship is not available at this time.